FAQ — No B.S. Back Office

Frequently Asked Questions

Real answers.
No runaround.

We get the same questions a lot. So we answered them all here — straight, honest, and without making you sit through a sales call to find out.

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General

The basics about what we do and who we work with.

  • We handle the back end of your business so you don't have to. That means websites, invoicing, ad creative, and business admin — all done remotely, all communicated via text and email. You focus on the work that makes you money. We handle everything that piles up behind it.

    Think of us as your off-site back office. We're not employees, we're not an agency — we're a small, reliable operation that plugs into your business and keeps things running.

  • Tradesmen and contractors are our sweet spot — plumbers, electricians, HVAC, roofers, landscapers. But we also work with new small businesses just getting started and established businesses that need a revamp or just need someone to handle the stuff they hate dealing with.

    If you're a scrappy solo operator wearing every hat and running out of hours in the day, you're exactly who we built this for.

  • No. We're a small remote operation — real support from a real person, not a call center or a team of account managers who hand you off to someone new every few months. You'll always know exactly who is handling your business.

    That's kind of the whole point of the No B.S. name.
  • We're based in Middleton, Idaho — but since everything is done remotely it doesn't matter where you are. We work with clients anywhere.

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Services

What we do and how it works in practice.

  • Photo updates, text changes, page edits, contact info updates, adding new services — basically anything that keeps your site current and accurate. We do this twice a month as standard.

    What it doesn't include: full redesigns, new pages beyond what's in your package, or platform migrations. Those are quoted separately.

  • Eight static graphics per month designed in Canva, with copy written for each one. We deliver them ready to post — you just upload them wherever you're running ads or posting on social media.

    What it doesn't include: setting up or managing ad campaigns, handling your ad budget, or running the ads for you. You post them. We make them. If you need full campaign management that's a separate conversation with different pricing.

  • Yes — all of our services are available à la carte. You can get just website maintenance, just invoicing, or just ad creative without bundling into a package. See the full pricing on our Services page.

    That said — most clients find the packages save them money once they need more than one thing.
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Invoicing

How we handle your billing and your customers' payments.

  • Text us. Seriously — that's it. Something like "just finished the Johnson job, 47 Oak Street, charge $850" and we take it from there. We'll log into your invoicing software, create the invoice, and send it to your customer.

    If you prefer a more structured approach we can set up a simple job completion form — you fill it out from your phone in under a minute and we get notified automatically.

  • Whatever you already use. QuickBooks, FreshBooks, Wave, Jobber — if you have a system we just need collaborator access and we'll work in it. No disruption to how you already operate.

    If you don't have anything set up yet, we'll get you started on Wave which is free and works great for small operations.

  • Yes — follow up on unpaid invoices is included in all invoicing tiers. We send professional follow up reminders on your behalf so you don't have to have that awkward conversation.

    A lot of clients tell us this alone is worth the whole service. Getting paid on time without having to chase it yourself is genuinely life-changing for a small business.
  • No — invoices go out under your business name from your invoicing software. To your customers it looks exactly like you sent it yourself. We work behind the scenes.

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Websites

Building, maintaining, and owning your site.

  • We build on Squarespace as our primary platform. It's clean, professional, mobile-friendly out of the box, and easy to maintain. It also has built-in SEO tools, contact forms, and email marketing — everything a small business needs without the bloat.

  • Yes — always. We build it, you own it. If you ever stop working with us the site is yours and you can manage it yourself or hand it to someone else. We don't hold your site hostage.

    That's a No B.S. promise.
  • Yes — as long as it's on Squarespace. There's a one-time $100 setup fee for existing sites not originally built by us, to cover the time it takes to get familiar with how it's set up. After that it's the standard $175/month maintenance rate.

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Working Together

How the day-to-day relationship actually works.

  • Text and email only. No calls, no Zoom meetings, no showing up somewhere. You text us when something needs doing, we handle it and confirm when it's done. Simple.

    We're responsive during business hours and you'll always know what's been done and what's pending.

  • No long-term contracts. We work month to month. If something isn't working for you, you cancel — no penalties, no awkward conversations, no being locked in for a year.

    We'd rather earn your business every month than trap you into staying.
  • Fill out the contact form and tell us what you need. We'll get back to you fast — no sales call required, no pressure, just a real conversation about what makes sense for your business.

    Once we agree on a package there's a simple onboarding process, we get access to what we need, and then we handle it from there. Most clients are up and running within a week.

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Pricing

Straight answers about what things cost.

  • No. What's on the Services page is what you pay. The only add-ons are clearly listed — extra website pages at $75 each, the one-time $100 setup fee for existing sites, and custom pricing for 50+ invoices a month. Nothing sneaks up on you.

  • You'll receive one clean invoice from us on the 1st of each month covering your package or services for that month. We accept ACH bank transfer, credit card, and check.

  • Yes — you can upgrade, downgrade, or add services at any time. Just let us know before the start of the next billing cycle and we'll adjust your invoice accordingly.

    Most clients start on Starter and move up to Growth once they see how much time it frees up.

Still have a
question?

Fill out the contact form and ask us directly. We'll give you a straight answer — no sales pitch, no pressure.

Ask Us Anything