Frequently Asked Questions
Real answers.
No runaround.
We get the same questions a lot. So we answered them all here — straight, honest, and without making you sit through a sales call to find out.
General
The basics about what we do and who we work with.
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We handle the back end of your business so you don't have to. That means websites, ad creative, and maintenance — all done remotely, all communicated via text and email. You focus on the work that makes you money. We handle everything that supports it online.
Think of us as your off-site web and marketing team. We're not employees, we're not a big agency — we're a small, reliable operation that plugs into your business and keeps things running.
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We work with small service businesses of all kinds — tradesmen and contractors, appointment-based businesses like groomers and photographers, specialty shops and studios, restaurants and wineries, and anyone just getting started who needs to look established fast.
If you're a small business owner who's too busy doing the actual work to deal with your website and marketing, you're exactly who we built this for.
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No. We're a small remote operation — real support from a real person, not a call center or a team of account managers who hand you off to someone new every few months. You'll always know exactly who is handling your business.
That's kind of the whole point of the No B.S. name. -
We're based in Middleton, Idaho — but since everything is done remotely it doesn't matter where you are. We work with clients anywhere.
Services
What we do and how it works in practice.
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Photo updates, text changes, page edits, contact info updates, adding new services or menu items — basically anything that keeps your site current and accurate. We do this twice a month as standard.
What it doesn't include: full redesigns, new pages beyond what's in your package, or platform migrations. Those are quoted separately.
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Eight static graphics per month designed in Canva, with copy written for each one. We deliver them ready to post — you just upload them wherever you're running ads or posting on social media.
What it doesn't include: setting up or managing ad campaigns, handling your ad budget, or running the ads for you. You post them. We make them.
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Yes — all of our services are available à la carte. You can get just website maintenance, just ad creative, or just a website build without committing to a monthly package.
That said — most clients find the packages save them money once they need more than one thing.
Websites
Building, maintaining, and owning your site.
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We build on Squarespace. It's clean, professional, mobile-friendly out of the box, and has built-in SEO tools, contact forms, scheduling integration, and email marketing — everything a small business needs without the bloat or the steep learning curve.
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Yes — Squarespace has built-in scheduling that works great for appointment-based businesses. We set it up as part of your website build at no extra charge. If you use a third-party booking tool like Acuity or Calendly, we can integrate that too.
Florists: we can also integrate FTD and similar ordering systems directly into your Squarespace site. -
Yes — always. We build it, you own it. If you ever stop working with us the site is yours and you can manage it yourself or hand it to someone else. We don't hold your site hostage.
That's a No B.S. promise. -
Yes — as long as it's on Squarespace. There's a one-time $100 setup fee for existing sites not originally built by us. After that it's the standard $175/month maintenance rate.
Working Together
How the day-to-day relationship actually works.
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Text and email only. No calls, no Zoom meetings, no showing up somewhere. You tell us what needs doing, we handle it and confirm when it's done.
We're responsive during business hours and you'll always know what's been done and what's pending.
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No long-term contracts. We work month to month. If something isn't working for you, you cancel — no penalties, no awkward conversations, no being locked in.
We'd rather earn your business every month than trap you into staying. -
Fill out the contact form and tell us what you need. We'll get back to you fast — no sales call required, no pressure. Once we agree on a service or package there's a simple onboarding process and most clients are up and running within a week.
Pricing
Straight answers about what things cost.
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No. What's on the Services page is what you pay. The only add-ons are clearly listed — extra website pages at $75 each and the one-time $100 setup fee for existing sites. Nothing sneaks up on you.
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You'll receive one clean invoice from us on the 1st of each month. We accept ACH bank transfer, credit card, and check.
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Yes — you can add or remove services at any time. Just let us know before the start of the next billing cycle and we'll update your invoice accordingly.
Most clients start with one service and add more once they see how much time it frees up.
Still have a question?
Fill out the contact form and ask us directly. We'll give you a straight answer — no sales pitch, no pressure.
Ask Us Anything